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Customer Service Advisor

  • Location:

    Milton Keynes, Buckinghamshire

  • Sector:

    Admin & Secretarial

  • Job type:


  • Salary:

    Up to £10.15 per hour

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    7 months ago

  • Duration:

    3 Months

  • Expiry date:


  • Startdate:


Job Description

We are currently looking for at least 25 New Business advisors who are available to start beginning of February and can commit until end of April 2019.

Day-to-day, you will be responding to enquiries by phone and email, processing proposed agreements procedures and ensuring time guidelines are followed.

You will be liaising with internal stakeholders from all areas of the business.

Key requirements of this role:

- Responding to enquiries by phone and email
- Processing proposed agreements procedures and ensuring response time guidelines are followed, with speed and accuracy being paramount
- Validating customer documentation for proposals details when received and also authorising appropriate payment to the dealer
- Dealing with a variety of administration tasks which require to be completed within the department service level.
- Pro-active in following up quoted business with retailers by chasing dealers at activation stage
- Identifying opportunities for improvement and supporting key initiatives as business area SME
- Maintaining your level of understanding of the FCA regulation to ensure you are competent to fulfil your role.

In order for you to be successful at this role we are looking for someone who has a strong focus on customer service along with a friendly manner, able to work to deadlines and cope well under pressure ensuring every customer has a pleasant experience.

Hours - shifts will be on a rota and will vary and will be:
09.00 - 17.00 / 10.00 - 18.00 / 11.00 - 19.00 /12.00 - 20.00
You will be required to work 1 in 4 Saturdays 09.00 - 17.00

You must be flexible to work any of the above shifts

Pay £10.15 p/h

Apply today and Start Monday 4th Feb!


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