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Customer Service Advisor

  • Location:

    York, North Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    £18251 - £21229 per annum

  • Contact:

    Catherine

  • Contact email:

    york@brookstreet.co.uk

  • Job ref:

    YOR/698834_1548683218

  • Published:

    18 days ago

  • Expiry date:

    27/02/2019

  • Startdate:

    11/02/19

Job Description

An opportunity has arisen for a Customer Service Advisor based in Tadcaster.

You will be responsible for taking inbound technical service calls from people working in the licensed trade who require immediate assistance with their equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Working a roster with a standard day of no more than 8 hours, you will work a combination of hours throughout your roster cycle to provide coverage between the hours of 8am to 9pm.

Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of the systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.

Training is provided on site at our purpose built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure we provide excellent support to our customers at all times.

We are looking for someone who is:

" self-motivated, enthusiastic and confident;
" able to demonstrate excellent Customer Service skills;
" an excellent communicator with a good telephone manner;
" PC literate and not afraid of using systems during real time conversations with customers;
" able to demonstrate resilience and flexibility in a fast paced environment.

An understanding of the licensed trade would be a distinct advantage but not essential.

In return you will receive a basis salary of £18,251 which is inclusive of an unsociability payment and an expected £2,978 p.a. discretionary incentive paid quarterly (subject to Company performance against targets). 30 days holiday, Pension, Occupational Sick Pay, Health Care and Life Assurance.

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