Job Description

Brook Street has a fantastic opportunity in Telford to join a team as a Customer Care Advisor on a full time basis working 9am - 5pm Monday to Friday.

Starting in February 2019, this will begin on a temporary contract to cover maternity leave until the end of the year.

A Customer Service Advisor will provide a level of service that will meet and exceed expectations whilst remaining pro-active and professional when dealing with enquiries from internal and external customers.

Responsibilities include:

Accepting inbound telephone calls from customers into a national Customer Contact Centre, directing them to the right place first time
Offering product price and availability
Providing standard delivery days and cut off times for deliveries
Provide proof of delivery for dispatched goods
Offer information for events and promotions
Support the returns process
Accept and process on-line a Customer's urgent order request for next day dispatch, collection or same day delivery to the customer or a 3rd party address.
Quote accurate delivery charges to every postcode in the UK and Ireland.
Identify complex technical calls which cannot be dealt with in the Customer Care Centre and place these with the correct Technical team.
Handle customer complaints or escalations efficiently until resolution

All calls are logged accurately to provide a comprehensive audit trail.

We are looking for PC literacy, good key board skills and an excellent telephone manner.

The post holder must be literate in the English language, and be flexible and adaptable.

You will have general office experience, ideally in a contact centre environment, customer service experience and be educated to GCSE level or equivalent in English and Maths (Grade C or above).

SAP knowledge is desirable.

The successful candidate will have the ability to work on their own initiative with a willingness to cooperate with others and be a motivated team player.

Good communication skills are essential. You must be able to work efficiently in times of high workload.

Apply online today for an immediate interview.

www.brookstreet.co.uk/register