Job Description

Customer Services Advisor / £17k per annum DOE
Whiteley

Brook Street is delighted to present the opportunity to work our client; a British company founded over 100 years ago who continue to grow due to the acquisition of complementary businesses and expertise.

Our client is looking for a friendly, supportive, and customer focused Customer Service Advisor to join their team in Whiteley. You will be the first point of contact, responsible for processing telephone enquiries and inputting customer orders onto the computer.

Who`s right for the job?

Although industry specific training will be given, experience of providing an excellent customer experience would be an advantage along with PC knowledge (including Microsoft Office), a helpful manner, the ability to get on well with people and a good sense of humour.

You will be an efficient communicator with strong telephone experience and the ability to put the customer first and listen to ensure they are given an excellent customer experience.

Skills crucial to success in this role:

" Able to deliver first class customer service whilst working in a small team and on your own initiative.
" Able to help and support colleagues to achieve customer objectives.
" Friendly approachable manner with the ability to establish excellent customer relationships.
" Excellent, confident telephone manner.
" Ability to learn quickly and work quickly and accurately.
" Ability to identify and work with relevant internal departments.
" Confident decision making skills.
" Self-motivated but with the ability to work collectively in a small team.
" Excellent computer skills, Excel skills an advantage
Main duties will include:

" Answering incoming calls and dealing with them appropriately
" Processing orders/collections using our back office system
" Dealing with customer orders/queries/complaints effectively and in a timely manner
" Investigating customer queries/ liaising with other department / other offices.
" Chasing back orders with internal departments and updating customers.
" Sourcing non stocked and special products via our Specials Ordering System
" Offer support / help to team members where possible
" Any other duties as requested.

What`s in it for you?

This is a full-time, permanent role with an immediate start available. In return for your hard work our client offers a competitive salary of around £17k depending on experience with working hours Monday to Friday from 8.30am to 5pm.

In addition you will receive 22 days holiday + bank holidays (rising to 24 days after full calendar year of employment), pension with employer contributions, free parking, dress down Fridays, and flex working hours.

Let`s get started!

This role is available for an immediate start and interviews will be arranged as soon as possible,

For more information or a detailed job specification, please contact Ben at Brook Street on 02380 224139 or send your CV .