An opportunity has arisen for our client in their Customer Service Centre at their Head Office in Tadcaster for a Customer Service Centre Advisor.
You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times.
Calls are not about quantity but quality.
Not only will you log calls for customers if they need technical assistance but you will also provided with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.
Training is provided on site at their purpose built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and to ensure excellent support is provided to customers at all times.
We are looking for someone who is:
- Self-motivated, enthusiastic and confident;
- Able to demonstrate excellent Customer Service skills;
- An excellent communicator with a good telephone manner;
- PC literate and not afraid of using systems during real time conversations with customers;
- Able to demonstrate resilience and flexibility in a fast paced environment.
An understanding of the licensed trade would be a distinct advantage but not essential.
Hours of work:
Monday to Friday 11am until 3pm
Total: 20 hours per week
In return you will receive a competitive salary plus benefits including OSP, healthcare, pension scheme and 30 days holiday.
If you are interested in hearing more about the role please do get in touch with Laura on 01904888800.