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Customer Service Advisor

Job Description

Would you like to work for a company that's been trading for over 35 years and has a great location in Cardiff, just outside the city centre. Great for commuters, with the possibility of earning bonus for great attendance and Christmas bonus if the company performs well!

We're working with a company who are leaders in their field. They specialise in technology that improves people's lives. Their products are interesting and specialist.

We're looking for somebody who has excellent Customer Service experience who is used to working as part of a team. We're looking for somebody with great Microsoft Office skills, including Word & Excel. As part of this role, the successful candidate will be responsible for delivering excellent customer service via the telephone and providing administrative support. The calls can be challenging but are not complaints based. However, the subject can be sensitive and the callers do require a high level of care. The ability to remain calm, professional and exercise great listening skills are essential for this role.

The ideal candidate will be confident, resilient and have a good knowledge of how to treat customers. We're looking for somebody who can work with challenges and deliver the very best service to callers, despite problems they may be having.

To be shortlisted for this role, the successful candidate must have:-
- Excellent Customer Service
- MS Word & Excel Skills
- Used to dealing with challenging situations
- Stable work history

The working hours vary, Monday to Friday between 0800-1730 with two shift patterns (37.5 hours per week)

The basic salary is £20,000 + Attendance Bonus + Christmas Bonus + Free Parking + Pension

To apply for this role, please contact Kerry Lewis or Leigh Davis in our Cardiff Business Office.

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