Job Description

We have a number of vacancies for Customer Service Advisors to work within our National Customer Contact Centre, based in Rotherham.

• Can you deliver excellent Customer Service?
• Are you able to speak members of the public and business partners in a professional manner?
• Do you have excellent customer service skills?
• Are you proficient in all Microsoft applications, including outlook?
• Are you able to use complex database systems in order to solve customer queries?
• Do you have experience in administration?

Then you could be the perfect addition to the team

Contact Centre Services provide a broad range of services. These services are generally high volume customer focused services delivered to a high standard, They have over 150 people managing over 620,000 inbound calls per year!

Their main product is knowledge; providing, interpreting, listening and communicating it to our customers and stakeholders, to benefit the environment.

Experience/skills required

We would expect you to be able demonstrate experience of:

• delivering excellent customer service both over the phone and in writing in a customer facing role;
• decision making and finding solutions to issues and problems that confront you;
• good IT skills are essential and experience of using Microsoft Word, Excel and Outlook is required.