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Customer Service Advisor

  • Location:

    Sheffield, South Yorkshire

  • Sector:

    Admin & Secretarial

  • Job type:

    Temporary

  • Salary:

    Up to £9.54 per hour

  • Contact:

    Doncaster Branch

  • Contact email:

    doncaster.branch@brookstreet.co.uk

  • Job ref:

    HH8115_1563985311

  • Published:

    4 months ago

  • Expiry date:

    23/08/2019

  • Startdate:

    ASAP

Job Description

We have a number of vacancies for Customer Service Advisors to work within our National Customer Contact Centre, based in Sheffield.

  • Can you deliver excellent Customer Service?
  • Are you able to speak members of the public and business partners in a professional manner?
  • Do you have excellent customer service skills?
  • Are you proficient in all Microsoft applications, including outlook?
  • Are you able to use complex database systems in order to solve customer queries?
  • Do you have experience in administration?

Then you could be the perfect addition to the team

Contact Centre Services provide a broad range of services. These services are generally high volume customer focused services delivered to a high standard, They have over 150 people managing over 620,000 inbound calls per year!

Their main product is knowledge; providing, interpreting, listening and communicating it to our customers and stakeholders, to benefit the environment.

Experience/skills required

We would expect you to be able demonstrate experience of:

  • delivering excellent customer service both over the phone and in writing in a customer facing role;
  • decision making and finding solutions to issues and problems that confront you;
  • good IT skills are essential and experience of using Microsoft Word, Excel and Outlook is required.
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