Call Centre Advisor
Our client, in the travel industry, are growing their customer service team.
You`ll receive inbound calls and enquiries from existing customers, providing end-to-end support based on every request. Each customer is different and each enquiry is different. You`ll therefore be talking to customers about anything from the right product for them, providing a quote based on their need and converting this to a sale, updating their details, or providing medical pre-screening. Committed to providing world-class service, our client offers the best possible support to its customers over the phone, through web chat and via email.
You don`t need to have previous experience working in insurance or even in a contact centre. However, what is essential is that you have excellent listening and communication skills and the ability to build a rapport with customers. You`ll therefore need an excellent telephone manner and will have previous customer service experience.
Hours: 40 hours per week on a rolling shift pattern Monday - Friday 8am- 8pm, and you will also be required to work two weekend days per month from 9am - 5pm. Shifts are as follows:
Week 1 - 8am - 5pm
Week 2 - 9am - 6pm
Week 3 - 10am - 7pm
Week 4 - 11am - 8pm
What`s more, after passing your probation period you can expect six salary reviews within the first 24 months of your employment. As you become more experienced, you`ll be rewarded for your progression. On top of this, our client offers a fantastic learning and development programme which includes both internal and external training, providing you with the opportunity to gain recognised qualifications.
Finally, you will have access to an excellent range of benefits to support you and your family; including discounted travel insurance; private medical insurance; childcare vouchers; 22 days holiday entitlement (to start with); plus regular company events and parties.
If you are interested please click `apply now` or call the Permanent team at Brook Street on 01892 790 700