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Customer Service Advisor

  • Location:

    Birmingham, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £16500 per annum + free parking, shopping discounts

  • Contact:

    Peter

  • Contact email:

    peter.davis@brookstreet.co.uk

  • Job ref:

    BMH/24849_1565169150

  • Published:

    2 months ago

  • Expiry date:

    6/09/2019

  • Startdate:

    02/09/19

Job Description

I am recruiting for Customer Service Advisers for a client based in the Small Heath area of Birmingham. They are offering a basic starting salary of approx. £16,500 (raising to approx. £19,000 after twelve months subject to performance) plus a fantastic incentive scheme where you can access over 250 discounts including high street and online shopping, travel, technology and entertainment.

THE ROLE
This vacancy is in one of our inbound Customer Service teams, meaning that you'll be the first point of contact for customers who call in for help. You'll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.


THE COMPANY
You will be working for a world renowned and proud partner to leading manufacturer and retail brands worldwide.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?
The role is telephone based and working as part of a team, the role will require candidates to; -
o Handle inbound calls from customers who want to purchase spare parts or book repairs for their home appliances
o Support customers and provide instructions on how to fix appliances
o Take ownership to reach a suitable resolution for all queries/concerns
o Achieve all sales and service targets
o Promote additional services like fast delivery, associated products and email sign ups
o Ensuring accurate logging of customer cases to facilitate refunds and repairs to our customer as quickly and efficiently as possible
o Using templates and personal responses to give clear and concise answers to customer requests
o Resolve customer cases which will involve investigating the reasons behind the customer issue and responding back to the customer through verbal and written communication to manage expectations

HOURS

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.
- Monday - Friday: 08:00 - 18:00
- Saturday: 09:00 - 18:00
- Sunday: 11:00 - 15:00
- Weekends are on a rota basis

PERSON SPECIFICATION
The key qualities my client is looking for are:

o Excellent Customer Service skills
o Previous experience within a busy contact centre
o Experience of working to targets, including call and quality
o A background within a service led industry, such as distribution
o Ability to prioritise and organise
o Good communicator at all levels including the ability to negotiate
o PC literate
o Problem solving skills and a high level of attention to detail
o Ability to work under pressure and meet deadlines

***PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW***


PACKAGE AND BENEFITS
£16,500 basic salary (rising to approx. £19,000 after twelve months subject to performance)
o Free on-site parking
o 31 days annual leave (including bank holidays)
o Pension scheme
o Access to over 250 discounts including high street and online shopping, travel, technology, entertainment, food and drink and many more via Perkbox
o Potential to win access to Football tickets for Birmingham City home games
o Staff discounts on all products
DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU.

Please send your cv and call Pete on 0121 643 6954

***If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion***

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