Job Description

£21,767 base with an average OTE £25,000 - 35 hours a week - 5 days / 7 - shift work - ( 7 days a week - 24 hours availability needed)

We are looking for Customer Services professional to work for one of the best employers in Croydon! They offer a personable and professional service to their customers. We are passionate about helping people during their time of need and all of our employees bring their unique skills to make this happen.
They offer excellent career progression opportunities and support the training and development of our employees, shown by our Investors In People accreditation, re-awarded this year.

We are currently recruiting for new team members for our growing Motor Assistance team. The role will involve answering calls from customers who need our assistance, ensuring that a professional and effective service is provided.
Location / Hours

The role is based at our East Croydon office.
Full shift - based on 35 hours per week. Shifts covering 24 hours between Monday - Sunday. (Night shifts will not be required until you have completed your 6 month's probation period)

What will the role involve?
Telephone Assistance
" To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions.
" To ensure that the relevant Supervisor/Manager is informed of any service failure or potential problem.
File Management
" To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost effective manner.
" To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress.
" To ensure that all benefits are applied in the most cost effective manner.
General
" To carry out additional duties and ad hoc projects as requested by your Manager.
" To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
" To ensure that accurate costing's given for all assistance files utilising available systems.

About you
In order to be successful within this role you will have experience within a call handling role, ideally within a claims or motor assistance environment.
You should have an excellent telephone manner and be able to demonstrate a strong customer focus.
As you will be using multiple systems, you should have a good level of IT literacy and be able to learn new systems and processes quickly.

It is important that you are able to commit to a full shift pattern for this particular role.