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Customer Service Advisor

Job Description

Calling all Customer Service professionals.

Do you have 1 years experience in customer services and admin?

Can you commute to Redhill?

Would you like an amazing opportunity to work for a massive industry leading company?

We are looking for an exceptional Customer Service Advisor

Working hours are 36.25 Hours per week

Salary: £19000

For further information on this exciting career opportunity, please apply on line now via this web page and we will get back to you immediately. Alternatively, please feel free to contact us in confidence on 020 89181400

PRIMARY PURPOSE OF THE POSITION

A Call Centre advisor's primary role is to respond to inbound telephone calls from our customer base. Within this role,

the requirements are:

To provide the highest quality service to all PSA Finance customers within a call centre environment of approximately 20 customer service advisors.

You will receive an initial one week of training on our bespoke systems, and our products.

MAIN RESPONSIBILITIES -

To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels. To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology. To liaise with customers, branches and other departments to ensure the provision of a quality service within given service levels. To ensure all customer related data is accurately recorded and always factual. To show a positive attitude to all team members by being loyal and fully committed to team objectives. To undertake all other tasks and responsibilities as requested by the Line Manager.

CAREER PATH

This position is an excellent opportunity to gain a vast knowledge of both the processes and systems used in Customer Services

On leaving this position, a job that would be considered a promotion is: Customer Services Specialist, Fleet Vehicle Returns Specialist, Customer Care Advisor.

Equivalent positions which could constitute lateral moves:

Customer Care Administrator

Fleet Vehicle Returns Advisor

Contract Hire Advisor

Fraud & Litigation Administrator

Litigation Administrator

Recovery Administrator

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