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Customer Service advisor

  • Location:

    Weston-Super-Mare, Somerset

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £18450 per annum

  • Contact:

    Sebastian

  • Contact email:

    sebastian.harvey@brookstreet.co.uk

  • Job ref:

    BRS/11413_1573564381

  • Published:

    about 1 month ago

  • Expiry date:

    12/12/2019

  • Startdate:

    02/12/19

Job Description

Our client are looking for a customer service based product specialist with motor trade experience. If you are an experienced customer service advisor in the motor trade then apply here. The client is a motor trade group who are looking for someone to join their brand new showroom.

The employer is a successful new and used car dealership with lots of experience and are looking at bringing in another fun and confident product specialist in order to add to the team.

First impressions are essential and as first point of contact, our Product Specialists are responsible for ensuring that customers and visitors experience the best from the outset. Key duties include greeting visitors, directing customer queries, and ensuring the showroom is an inviting space for customers. Product Specialists need to be confident communicators with good customer services skills and have an eye for detail.
-You will be the first point of contact for customers, and therefore will enhance the customer experience by sharing your knowledge of the brand and products with potential owners, supporting the buying process by completing product presentations.
-You will deal with all customers in a professional, prompt and courteous manner portraying a positive impression of the sales department.

-Strong Communication Skills both written and verbal
-Confident and approachable, able to build rapport with customers and colleagues to meet customer needs.
-Customer focused. Some previous experience within customer service role is highly desirable however applicants must be able to demonstrate a proactive attitude to helping others.
-Flexible team player. Able to undertake new tasks and use initiative to support the team during busy periods.
-Organised and able to prioritise customer queries and identify critical customer issues.
-Computer literate - able to use Microsoft word and outlook - Knowledge of CDK Drive is advantageous.
-Good personal presentation and eye for detail.
-Hold a Full and Valid Driving Licence

The salary for the role is a competitive £18450.
-Good Basic Salary plus a generous commission package
-Enhanced Holiday Allowance - Increasing with service
-Pension Scheme with a well-known and established provider
-Life assurance scheme
-Ongoing on the job training if required

The client is looking for people ASAP so don`t hesitate to apply and interviews will be arranged accordingly.

For further enquiries contact or 0117 9486313

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