Customer Service Advisor
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Location:
Belfast
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Sector:
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Job type:
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Salary:
Up to £8.01 per hour
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Contact:
Davey
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Contact email:
belfast.web@brookstreet.co.uk
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Job ref:
HI9846_1575382796
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Published:
over 4 years ago
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Expiry date:
2/01/2020
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Startdate:
16/12/19 14:09:00
Job Description
Opportunity for Inbound Customer Service Advisors to work in the Belfast City Centre, Monday to Friday set 0900-1700 hours (NO WEEKENDS). You will be working for a company who are a household name with a track record of investing and developing their employees.
The successful candidate will be rewarded with a basic pay rate of £8.01 if you are under 24 and £8.53 for 25+ You will be entitled to 30 days Annual leave.
Prior call centre experience would be a benefit and must have worked in a customer service role. You will be asked to demonstrate this during the interview stage.
The duties and responsibilities include:
" Transferring calls to other departments
" Handling inbound calls from customers dealing with various queries
" Resolving issues for customers in a professional manner
" Provide advice within remit of the contract
" Provide excellent customer service on each call
" Meeting call targets and customer service targets
The ideal candidate will have:
" verbal and written communication skills
" listening skills
" problem analysis and problem solving
" customer service orientation
" organisational skills
" attention to detail
" adaptability
To apply for this role, please submit your CV via the "Apply" link. Successful applicants must be willing to apply for an Access NI.
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