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Customer Service Advisor

  • Location:

    Kingston Upon Hull, East Riding of Yorkshire

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    Up to £17500 per annum

  • Contact:


  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Expiry date:


  • Startdate:


Job Description

Job title: Customer Service Advisor
Location: Hull
Salary: £17,500 per annum
Start date: ASAP

We are looking for strong communicators who are confident in dealing with an array of customers and clients over the telephone.

Key Responsibilities:

  • Ensure that you are kept fully up to date with SLA's
  • Ensure that you are aware and understand the
  • Provide investigative feedback on any queries to the company and their clients where necessary
  • To progress customer claims within the company's management system
  • Ensure daily tasks are managed within agreed
  • To be responsible for building relationships
  • Act as a first level point of contact
  • Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager
  • The completion of duties as required from time to time by the Management Team
  • Manage complaints
  • To promote the business and that of their clients by providing exceptional and friendly service at all times

Key Skills:

  • Excellent communication skills
  • Data input
  • Ability to build and maintain relationships
  • Ability to work to agreed deadlines, targets and objectives
  • Able to work as part of a team
  • Customer Service or Administration experience

Key attributions:

" A highly motivated, energetic and dedicated professional
" Excellent written and verbal communication
" Able to demonstrate exceptional multitasking skills
" Excellent organisation skills
" Strong team player

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