Job Description

Job title: Customer Service Advisor
Location: Hull
Salary: £17,500 per annum
Start date: ASAP

We are looking for strong communicators who are confident in dealing with an array of customers and clients over the telephone.

Key Responsibilities:

• Ensure that you are kept fully up to date with SLA's
• Ensure that you are aware and understand the
• Provide investigative feedback on any queries to the company and their clients where necessary
• To progress customer claims within the company's management system
• Ensure daily tasks are managed within agreed
• To be responsible for building relationships
• Act as a first level point of contact
• Work towards achieving targets set on a daily/monthly/annual basis provided by your Team Leader/ Line Manager
• The completion of duties as required from time to time by the Management Team
• Manage complaints
• To promote the business and that of their clients by providing exceptional and friendly service at all times

Key Skills:

• Excellent communication skills
• Data input
• Ability to build and maintain relationships
• Ability to work to agreed deadlines, targets and objectives
• Able to work as part of a team
• Customer Service or Administration experience

Key attributions:

" A highly motivated, energetic and dedicated professional
" Excellent written and verbal communication
" Able to demonstrate exceptional multitasking skills
" Excellent organisation skills
" Strong team player

If you're looking for a career and not just a job, apply now!