Customer Service Advisor
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Location:
Croydon
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Sector:
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Job type:
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Salary:
Up to £22440 per annum + £1k bonus, plus other benefits
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Contact:
Jade
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Contact email:
jade.shackleton@brookstreet.co.uk
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Job ref:
LSB/CS_1579084101
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Published:
over 4 years ago
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Expiry date:
14/02/2020
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Startdate:
10/02/20
Job Description
Job Description - Customer Service Coordinator (Motor - 8 Positions Available)
Would you like to work for a reputable and global organisation in a fast paced but rewarding environment?
Are you a passionate about delivering outstanding customer service?
Are you seeking the opportunity to kick start your career with a corporate company, working for one of the world`s leading insurance providers?
Who would be an ideal candidate for this role?
The ideal candidate for this position would be self-motivated, confident, enthusiastic and compassionate in attitude with the ability to handle customers in a professional, patient and diplomatic manner in order to deliver fantastic customer service.
Our client is looking for confident individuals who can work within a busy environment alongside the team as well as effectively on their own initiative. You will need previous customer service experience - Call centre experience would be ideal, although full training will be provided.
Salary:
Competitive basic salary of up to £22,441.00, plus £1k performance bonus = £23,441.00.
(Shift allowance and excellent benefits estimating an annual salary of over £25,000 within your first year).
Benefits:
Amazing benefits including Life insurance, Pension, Private medical cover, Child care vouchers, £30 per month lunch allowance, £7.50 taxi allowance if work until 11pm, £12.50 taxi allowance if work until 12pm, £55per night when work a night shift (4 x 4 per year)
Roadside assistance, Eye care vouchers and discounted Travel insurance and much more!
Hours:
37.5 hours per week shifts covering 24/7- hour period (Monday - Sunday).
Main Duties:
Customer Assistance
" To handle all incoming and outgoing telephone calls in a prompt and courteous manner in line with the company and client expectations.
Telephone Advice
" To provide a proactive response to assistance calls by advising client on minor technical queries and providing solutions
" To ensure that the relevant supervisor/Manager is informed of any service failure or potential problem
File Management
" To manage each assistance file to ensure that customers receive the most appropriate service in a timely and cost-effective manner
" To monitor all aspects of the file to ensure that all services are provided at the agreed time and that the customer is kept fully appraised of the progress
" To ensure that all benefits are applied in the most cost-effective manner
File Costings
" To ensure that accurate costings are given for all assistance files utilising available systems
Essential Skills & Attributes
" English Language and Math GCSE C+ or equivalent
" A genuine desire to provide a high level of customer service
" Ability to work efficiently within a busy environment.
" The ability to effectively manage multiple cases
" Excellent telephone manner
" Fast accurate typing skills
" PC Literate
" Good geographical knowledge
" Proven experience of providing a quality customer service within a pressurised environment
" Enthusiastic
" Diplomatic
" Calm under pressure
" Assertive
" Flexible
Desirable Skills & Attributes
" Clean Current Driving Licence
" Basic technical understanding of vehicles
" Experience of working in the automotive industry
Our client is one of the world`s largest and leading insurance companies recruiting for a Customer Service Coordinator To provide an efficient, professional and proactive response to requests for motor assistance, and to co-ordinate all aspects of this assistance in line with company procedures.
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