Job Title: Customer Service Advisor
Pay rate: £9.14 and then £10.14 after 12 weeks
Shifts: 7am-4pm, 8am-5pm, 8:30am-5:30pm, 9am-6pm and 11am-8pm (40 hours a week)
Shifts are based on a rotating shift pattern including 1 in 3 Saturdays and 1 in 5 Sundays
Are you confident and able to talk to anyone? Do you want job where you get to think on your feet? Are you passionate about giving 5 star customer service?
We are currently recruiting enthusiastic Customer Service Advisor to work as part of an exciting project within a large national company established in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!
Customer Service Advisor is a diverse role which will see you communicating with current customers. You will be responsible for handling incoming customer queries regarding their accounts so you'll need great listening skills. You will be managing each individual situation with care to find the best solution that meets both the customer and business needs. You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with our customers best interests at heart.
Desirable Skills & Experience
Friendly and professional telephone manner
Excellent Customer Service ethic
Strong communicator to handle all types of calls
Can use a computer - Microsoft Outlook, Excel and Word
Good attention to detail and quick learner
You will be working in a modern office with great on site facilities such as free parking, large canteen area.
We are looking for candidates with great communication skills, and a problem solving attitude. If you are resilient and confident then we would love to hear from you!
If you would be interested in applying for the role of Customer Service Advisor please contact Nicola Marke on 01905 731591 or apply online