An exciting opportunity has become available to work with a Government department on a 6 month temporary basis. The role will be working from home, for 37 hours a week. You will be expected to work weekends and evenings, this will be included in the 37 hours and you will still have 2 days off per week. Hours will be shifts in between 9am - 7pm on a rota'd basis.
As a Customer Service Advisor, duties will include facilitating customer calls and messages, confidently offer troubleshooting and advise customers, following up all cases escalations and requested call backs, dealing with issues raised via a portal and updating the internal portal with the information.
Candidates MUST have previous call centre experience. Public sector experience is preferred although not essential.
You will be required to undergo a DBS check for this role.
If you would like to be considered please apply.