Job Description

Are you a customer service advisor who enjoys the buzz of speaking with customers and clients? Would you like to work with a leading facilities management company in the Runcorn area?

If so, this could be the perfect role for you. Working at the client`s main office in the Runcorn area, they currently have up to three positions on an as soon as possible basis.


In order to apply for this role, you MUST have the following skills and experience:

At least 2-3 years experience in a customer service and ideally in a telephone focused role.

Able to comfortably speak with customers and clients on a daily basis - showing the correct attitudes and enthusiasm.

Benefits for this role include:

A competitive basic salary of £19,800-£20,500 per annum (dependant on experience).

Suitable working hours across a Mon-Fri period.

Free on site car parking facilities and local public transport links (it is preferred for suitable candidates to be within the Runcorn area).

Pension and healthcare scheme.


Day to day duties include:

Deliver the highest level of customer service during every customer and client interaction whether verbal or through digital methods.

Prioritise all client repairs appropriately and take decisive action based on the what is required to resolve the issue within the agreed priority timeframes.

Provide customer & client updates on outstanding repairs consistently, ensuring open communication with customers and recording necessary clear communications within the relevant business system notes fields.
Log compliments and complaints, ensuring details reach the Customer Experience Manager and appropriate director in order to reduce further financial impact.

If you fit the above criteria, please apply directly and to speed up your application, complete our pre-registration link on http://registrations.brookstreet.co.uk/full-registration.aspx

If you require any further information - please e-mail Daniel on