Hours: 8am-5pm Monday - Friday, would also consider someone on a part-time basis 25+ hours per week, working over 5 days.
This extremely successful, rapidly expanding, local employer are looking to recruit 2 new members of staff to join their Customer Services team.
The team have a great reputation for their strong customer service team and so need someone who has proven experience within this area. You will have a 'can-do' attitude, be highly professional and an effective communicator via phone and email, you will be a great team player with excellent interpersonal skills and be able to thrive in a very busy and vibrant customer service department where you role will be varied.
Your duties will include:
Developing and maintaining relationships with customers through great communication (phone and email)
Following up and taking ownership of queries, service issues and complaints and getting them resolved efficiently
Managing and maintaining the complaints system
Processing and checking customer orders
Despatching customer orders on the system and arranging transport
Managing exports to the EU and ensuring correct documentation
Responsible for all account administration and associated administration
You will be well organised, have a high level of attention to detail, be process driven and have strong IT skills (SAP would be ideal but not essential)
If you would like to apply for this role then please send your CV or call 01892 790700.