Customer Service Advisor
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Sector:
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Job type:
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Salary:
£22000 - £24000 per annum
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Contact:
Colleen
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Contact email:
colleen.farquharson@brookstreet.co.uk
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Job ref:
BEL/298072_1621264091
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Published:
almost 3 years ago
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Expiry date:
28/06/2021
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Startdate:
June 2021
Job Description
Brook Street Recruitment are currently working with our client in Newry to recruit a Customer Service Advisor to join their expanding team.
Key Duties & Responsibilities
* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management
* Booking PSV appointments
* Issuing workshop job cards and monitoring progress of vehicles in workshop
* Processing and closing out workshop job cards and assisting with invoicing
* Making outbound sales and customer care calls and managing key customer relationships
* Creating maintenance contract quotes and selling maintenance contracts
* Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
* Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
Essential Criteria:
* Be educated to GCSE standard or equivalent, including Maths and English
* Possess extremely strong administration skills
* Possess excellent organisational skills and the ability to adapt to changing circumstances.
* Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
* Possess an ability to structure workload in an efficient manner
* Be able to cope working under pressure
* Must be confident with telephone communication and possess a polite and professional telephone manner
* Possess an excellent level of computer proficiency
* Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
* Have a full driving licence
Please send CV via the apply link
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