Job Description

An opportunity has arisen in our Customer Service Centre at our Head Office in Tadcaster for a Customer Service Centre Advisor.

Working hours: Average of 35 hours per week covering from 8am to 9pm (Inclusive of two weekend shifts in every 8 weeks)

You will be responsible for taking inbound technical service calls from publicans and people working in the licensed trade who require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service at all times. Working a roster with a standard day of no more than 7 hours, you will work a combination of hours throughout your roster cycle to provide coverage between the hours of 8am to 9pm.

Our calls are not about quantity but quality. Not only will you log calls for customers if they need technical assistance but we will also provide you with comprehensive training on all aspects of beer dispense systems to enable you to provide instant technical advice to callers to assist them in diagnosing simple problems themselves.

Training is provided on site at our purpose built training centre at Tadcaster with Trainers and Coaches being on hand during the working day to assist Advisors and ensure we provide excellent support to our customers at all times. We are looking for someone who is:

Self-motivated, enthusiastic and confident;
Able to demonstrate excellent Customer Service skills;
An excellent communicator with a good telephone manner;
PC literate and not afraid of using systems during real time conversations with customers;
Able to demonstrate resilience and flexibility in a fast paced environment.

An understanding of the licensed trade would be a distinct advantage but not essential.

In return you will receive a basis salary of £18,451 with a discretionary bonus paid quarterly of £3,000, a spacious open planned office, a mixture of home and office working, pension, occupational sick pay, health care, life assurance and monthly diagnostic incentives.

If you would be interested in finding out more please apply now!