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Customer Service Advisor

  • Location:

    Newry, County Down

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £22000 per annum

  • Contact:

    Colleen

  • Contact email:

    colleen.farquharson@brookstreet.co.uk

  • Job ref:

    BEL/298548_1630491650

  • Published:

    about 2 months ago

  • Expiry date:

    13/10/2021

  • Startdate:

    October 2021

Job Description

Brook Street Recruitment are currently working with our client in Newry to recruit a Customer Service Advisor to join their expanding team.

Responsibilities

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
* Generating, amending and updating service schedules and sending reminders
* Vehicle and customer database management
* Booking PSV appointments
* Issuing workshop job cards and monitoring progress of vehicles in workshop
* Processing and closing out workshop job cards and assisting with invoicing
* Making outbound sales and customer care calls and managing key customer relationships
* Creating maintenance contract quotes and selling maintenance contracts
* Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
* Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
* Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
* Ensuring customer satisfaction at all times through delivery of the company `Customer Commitments`, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Essential Criteria:

* Be educated to GCSE standard or equivalent, including Maths and English
* Possess extremely strong administration skills
* Possess excellent organisational skills and the ability to adapt to changing circumstances.
* Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally
* Possess an ability to structure workload in an efficient manner
* Be able to cope working under pressure
* Must be confident with telephone communication and possess a polite and professional telephone manner
* Possess an excellent level of computer proficiency
* Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision
* Have a full driving licence

Please send CV via the apply link

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