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Customer Service Advisor

Job Description

Key Account Customer Service Advisor
Annual Salary £20,000
Monday to Friday 8:30 - 5pm, 1 Saturday in 6 8am -12pm and 1 Bank Holiday in 6 until training complete.
OFFICE BASED in Rougham - Bury St Edmonds

We have a great opportunity for an individual who has passion and drive within a Customer Service environment.

The Key Account Customer Service Advisor reports directly to the Customer Service Lead - Horizon House and provides world class bespoke Customer Service to our Internal and External Key Account Customers.

You will be joining a great team who offer hands on training and support within an office based role. As a Key Account Customer Service Advisor you will deliver world class tailored customer service to both internal and external customers. As the first point of contact for these key customers you will listen to and review their needs, ensuring the best possible outcome for both the customer and For Farmers. You will be focused on order, prescription and complaint management, in addition to structured reporting requirements, whilst proactively identifying ways to improve the customer experience at every opportunity. This is a unique customer service role in a fast paced, variable environment, which is equally demanding and rewarding.

Day to day you will be…..
Ensure the smooth flow of order information throughout the supply chain, liaising with key internal stakeholders to manage orders against available capacity
Execute strategic order reviews to maximise fleet and production efficiency, to include dual dates, mill multiples, drop size and other supply chain principles
Develop a deep knowledge and understanding of the key account process, its farmers and contract growers
Offer highly efficient problem solving solutions
Produce accurate reports within a timely manner
Facilitate veterinary liaison with regards to prescription requirements for medicated diets, adhering to protocols and legal stipulations at all times
Effective and efficient management of customer complaints, utilising the For Farmers complaints system
Enhance the complaints service for our key account through working collaboratively with key stakeholders to reach mutually beneficial outcomes

We are looking for someone with…

Excellent telephone manner, combined with outstanding written communication
Previous Customer Service experience, preferably in the Agricultural Industry
The ability to work accurately and professionally under pressure
A highly motivated individual, with exceptional attention to detail and organisational skills
A team player, who can communicate effectively at all levels within the organisation
Logical with a desire to problem solve
SAP experience
Microsoft Office experience, including Excel at intermediate / advanced level

Desirable skills…
" Customer Service experience
" Telephony experience
" Microsoft packages experience

Company Benefits:

Employee Assistance Programme (offering support on a range of topics).
No two days are the same offering variety in your role.
Opportunities to visit different sites, customers and suppliers.
Options to enhance your pension after 12 months service (increased employer contributions).
Opportunities to grow personally and develop within the business
Cycle to work scheme.
B&Q Trade card offering 10% discounts in-store and online.

If you feel you have the skills, behaviours and attributes affiliated to this excellent job opportunity then please send your CV

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