Brook Street (UK) Limited is currently working on behalf of our client in Ballyclare to recruit a Full Time Customer Service Advisor..
Working closely with the sales and after sales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers.
- Dealing with parts enquiries via telephone, face to face and e-mail
- Proactive sales of parts to existing and new customers, relationship building with customers
- Fulfilling parts enquiries and orders from retail customers and our own workshop
- Maintaining an efficient stock control system
- Parts picking from warehouse
- Monitoring and order replenishment of impressed stock with key customers
- All administrative duties associated with parts ordering and returns
- Ensuring that the Parts Department runs as efficiently as possible
- Ensuring that customer demands are met, and that the correct solution is supplied
- Ad hoc duties commensurate with the position
- Relevant strong administration experience is preferred
- Experience of using Microsoft Office (especially Excel & Word)
- Ability to provide excellent customer service at all times
- Display strong organisational skills and an eye for attention to detail
- Ability to structure workload efficiently and be able to adapt to changing priorities
- Possess a proactive, responsible and methodical attitude to work
- Ability to work as part of a team whilst also being able to work effectively on your own initiative
- Ability to communicate effectively at all levels, both internally and externally, in a professional manner
- Hold a full driving licence
As well as a competitive salary, our client also offer a benefits package that includes generous holidays, pension scheme with generous employer contributions, a health cash plan, death in service benefit and access to a cycle to work scheme.
The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
Please send CV via the link