Job Description

Brook Street (UK) Limited is currently working on behalf of our client in Ballyclare to recruit a Full Time Customer Service Advisor..

Working closely with the sales and after sales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers.


Responsibilities

• Dealing with parts enquiries via telephone, face to face and e-mail
• Proactive sales of parts to existing and new customers, relationship building with customers
• Fulfilling parts enquiries and orders from retail customers and our own workshop
• Maintaining an efficient stock control system
• Parts picking from warehouse
• Monitoring and order replenishment of impressed stock with key customers
• All administrative duties associated with parts ordering and returns
• Ensuring that the Parts Department runs as efficiently as possible
• Ensuring that customer demands are met, and that the correct solution is supplied
• Ad hoc duties commensurate with the position

Criteria:

• Relevant strong administration experience is preferred
• Experience of using Microsoft Office (especially Excel & Word)
• Ability to provide excellent customer service at all times
• Display strong organisational skills and an eye for attention to detail
• Ability to structure workload efficiently and be able to adapt to changing priorities
• Possess a proactive, responsible and methodical attitude to work
• Ability to work as part of a team whilst also being able to work effectively on your own initiative
• Ability to communicate effectively at all levels, both internally and externally, in a professional manner
• Hold a full driving licence

As well as a competitive salary, our client also offer a benefits package that includes generous holidays, pension scheme with generous employer contributions, a health cash plan, death in service benefit and access to a cycle to work scheme.

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

Please send CV via the link