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Customer Service Advisor

  • Location:

    Ballyclare, County Antrim

  • Sector:

    Customer Service

  • Job type:


  • Salary:

    £24000 - £25000 per annum

  • Contact:


  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    about 2 months ago

  • Expiry date:


  • Startdate:


Job Description

Brook Street (UK) Limited is currently working on behalf of our client in Ballyclare to recruit a Full Time Customer Service Advisor..

Working closely with the sales and after sales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all our existing customers, and to assist in identifying new customers.


  • Dealing with parts enquiries via telephone, face to face and e-mail
  • Proactive sales of parts to existing and new customers, relationship building with customers
  • Fulfilling parts enquiries and orders from retail customers and our own workshop
  • Maintaining an efficient stock control system
  • Parts picking from warehouse
  • Monitoring and order replenishment of impressed stock with key customers
  • All administrative duties associated with parts ordering and returns
  • Ensuring that the Parts Department runs as efficiently as possible
  • Ensuring that customer demands are met, and that the correct solution is supplied
  • Ad hoc duties commensurate with the position


  • Relevant strong administration experience is preferred
  • Experience of using Microsoft Office (especially Excel & Word)
  • Ability to provide excellent customer service at all times
  • Display strong organisational skills and an eye for attention to detail
  • Ability to structure workload efficiently and be able to adapt to changing priorities
  • Possess a proactive, responsible and methodical attitude to work
  • Ability to work as part of a team whilst also being able to work effectively on your own initiative
  • Ability to communicate effectively at all levels, both internally and externally, in a professional manner
  • Hold a full driving licence

As well as a competitive salary, our client also offer a benefits package that includes generous holidays, pension scheme with generous employer contributions, a health cash plan, death in service benefit and access to a cycle to work scheme.

The core hours of work will be Monday to Friday; 08:30 - 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.

Please send CV via the link


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