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Customer Service Advisor

  • Location:

    Templepatrick, County Antrim

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Colleen

  • Contact email:

    [email protected]

  • Job ref:

    BEL/299095_1641566690

  • Published:

    22 days ago

  • Expiry date:

    18/02/2022

  • Startdate:

    February 2022

Job Description

Brook Street (UK) Limited is currently working on behalf of our client in Ballyclare to recruit a Full Time Customer Service Advisor..

Working closely with the sales and after sales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all existing customers, and to assist in identifying new customers.


DUTIES:

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
* Booking in service visits for customer machines
* Completion of customer invoicing, ensuring accuracy throughout
* Liaising with the Service Manager to maximise regarding engineer planning
* Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
* Proactively contact customers regarding requirements and to follow up on satisfaction with our service
* Proactively building strong, positive long term relationships with customers
* Collating and reporting on feedback gained from customers
* Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Criteria:

* Educated to GCSE level
* Experience of working in a busy customer service, administration role
* Excellent organisational and prioritisation skills
* An excellent level of computer proficiency
* Experience or knowledge of the plant industry would be desirable
* Excellent customer service skills

Please send CV via the link

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