1-3 Saturdays (8-5pm)
We are keen to hear from candidates from all customer facing backgrounds, including retail, hospitality and other customer service positions who are seeking a rewarding and stable opportunity with a leading integrated parcel business. Due to the nature of our business, be prepared to work a 40-hour week on a shift pattern that allows us to provide the best service possible to our customers
The main responsibilities for this role are-
" To ensure all communication with customers is in a professional and timely manner and resolved to the customer`s satisfaction using the appropriate channels
" Develop a full understanding of DHL Parcel UK services and products and all relevant DHL Parcel UK operating systems.
" Promote self-service and alternative products to new and existing customers
What you need:
o Planning and organisation skills with the ability to multi task whilst working under pressure.
o Excellent customer focus and attention to detail.
o Experience in dealing with angry customers.
IF YOU ARE INTERESTED PLEASE APPLY! WE CAN GET YOU STARTED ASAP