ARE YOU LOOKING FOR A CUSTOMER SERVICE ROLE?
Monday-Friday varied Shift Pattern
there is a fantastic opportunity for candidates who have experience in retail, hospitality and other customer service positions who are seeking a rewarding and stable opportunity with a leading integrated parcel business. Due to the nature of our business, be prepared to work a 40-hour week on a shift pattern that allows us to provide the best service possible to our customers
The main responsibilities for this role are:
- To ensure all communication with customers is in a professional and timely manner and resolved to the customer`s satisfaction using the appropriate channels
- Develop a full understanding of DHL Parcel UK services and products and all relevant DHL Parcel UK operating systems.
- Promote self-service and alternative products to new and existing customers
What you need:
o Planning and organisation skills with the ability to multi task whilst working under pressure.
o Excellent customer focus and attention to detail.
o Experience in dealing with tough situations and negative customer feedback is desirable.