Job Description

Our client based in the Berkhamsted area is looking for a Customer Service Advisor to join their Customer Services department. They are a family-owned, family-operated company and they serve many different industries including food, pharmaceutical, plastics, general recycling, automotive recycling, mining and printing with multiple locations across the globe.

You will be an articulate and enthusiastic individual with good attention to detail. You will be confident dealing with customer queries as you will be responding to high volume calls and emails. You will also be expected to load between 10-15 new orders on to the in-house system daily. You will be a confident oral and written communicator with excellent telephone manner. You will be a team player with the ability to self motivate yourself with a positive approach.

Your roles will require you to deal with purchase orders, book shipping around the world dealing with logistics providers such as DHL and Fedex, customer enquiries via email and telephone in a positive and proactive way. Your role will require you to Coordinate order fulfilment within wider team and carry out other ad hoc sales administration.

The ideal candidate will be educated on CRM systems and/or ERP and logistics.

With your confidence, organisation, excellent telephone manner and willingness to learn new skills, this could be the role for you where you would be working on a permanent full time basis working Mon-Fri 08:00-17:00.

In return the company offer a very competitive salary of £25,000 per annum. They also offer 20 days paid holiday each year plus bank holidays, free tea and coffee, social events within the family run business ,access to the company pension scheme and health care schemes and free on-site parking.

If this sounds like the role for you, please contact Laura Nightingale on