Job Description

Brook Street (UK) Limited is currently working on behalf of our client in Ballyclare to recruit a Full Time Customer Service Advisor..

Working closely with the sales and after sales teams this is a central role ensuring we capture every opportunity to provide the best service, add value to all existing customers, and to assist in identifying new customers.


DUTIES:

* Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
* Booking in service visits for customer machines
* Completion of customer invoicing, ensuring accuracy throughout
* Liaising with the Service Manager to maximise regarding engineer planning
* Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
* Proactively contact customers regarding requirements and to follow up on satisfaction with our service
* Proactively building strong, positive long term relationships with customers
* Collating and reporting on feedback gained from customers
* Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
* Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing

Criteria:

* Educated to GCSE level
* Experience of working in a fast paced customer service, administration role
* Excellent organisational and prioritisation skills
* An excellent level of computer proficiency

* Experience or knowledge of the plant industry would be desirable
* Excellent customer service skills

Role will involve working Monday to Friday Monday-Friday 08:30 - 17:00
There may be a requirement to work one Saturday a month between 08.30am and 1pm

Please send CV via the link