Job Description

THE COMPANY

My client is a family-run, global business specialising in the manufacturing of electrical installations in residential, commercial and industrial buildings. Their culture is open, honest and trustworthy. Their employees are truly empowered to maximise their potential, they are recognised for their hard work and success and the value they add to the business.

THE ROLE

I am currently recruiting for a Customer Contact Centre Agent to join our client's team in Telford. You will be the face of the Customer Contact Centre, contributing wholeheartedly to a seamless customer experience by developing meaningful relationships with our customers, taking ownership of our customer's journeys with the business and providing a best in class level of service. There is no Sales element to this role.

KEY RESPONSIBILITIES/DUTIES

• To develop key relationships with the external sales team, ensuring that there is alignment between both teams' activity
• To ensure that sales orders are accurately processed to a high standard
• To ensure that all administration duties are always completed professionally and promptly
• To ensure that all standard operating procedures are understood and adhered to
• To ensure that all inbound calls are answered promptly & professionally
• To ensure that all inbound emails are dealt with promptly & professionally
• Dealing with projects that come into the business
• Commit to our company values
• Develop & maintain basic understanding of all the company's products across all brands through continued and focused self-learning
• Attend all product training proposed by your manager.
• Provide all communication to internal and external customers in a professional manner and within agreed timescales when required
• To liaise with diffuse sales teams as necessary, establishing excellent working relationships
• To build and maintain excellent relationships with key stake holders within the business relevant to your role
• Excite our customers
• Have a customer focussed approach
• Servicing inbound customer calls
• Establishing customer needs

PERSON SPECIFICATION

• Experience in a customer service/call centre role
• Well-mannered, professional and friendly telephone manner
• Data entry skills / IT skills
• Ability to commute to Telford
• Listening and communication skills

SALARY AND WORKING HOURS

• Salary up to £22,000 + 8.33% bonus (£23,832) *Based on company and individual performance
• 37.5 hours per week

BENEFITS

• Employer contribution 8% of basic annual salary - pension
• Employee contribution 3% of basic annual salary - pension
• 25 days dependant on length of service + opportunity to purchase up to 5 days extra per year
• Cycle to work scheme
• Fantastic office environment
• Online learning platform