Customer Service Advisor
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Location:
Coventry
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Sector:
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Job type:
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Salary:
Negotiable
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Contact:
Caitlin
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Contact email:
caitlin.gibson@brookstreet.co.uk
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Job ref:
COV/18010_1650448586
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Published:
almost 2 years ago
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Expiry date:
1/06/2022
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Startdate:
14/02/22
Job Description
Service Desk Analyst
Salary £20,000
DUTIES:
- As a Customer Service Representative / Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues
- You will provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance with our application
- Logging all calls is an important part of this role. You will play a key role in ensuring customer enquiries are recorded so that we can effectively track and manage
- You will take pride in ensuring that customers are kept fully updated at all times
ABOUT YOU:
- Previous call handling experience within customer service, a call centre, or a 1st line support help/service desk is essential
- Demonstrable experience of raising customer support tickets and understanding of when to escalate an issue
- -Strong verbal and written communication skills
BENEFITS:
-25 days annual leave plus statutory public holidays
-Company matched auto enrol pension scheme
-Group life insurance at 4 x annual salary
-Option to join the company private health scheme
-Free car parking on site and easy access to main motorway network within 2 miles of the office
-Flexible working hours available
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