Back to Search Results

Customer Service Advisor

  • Location:

    Coventry, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Caitlin

  • Contact email:

    [email protected]

  • Job ref:

    COV/18010_1650554710

  • Published:

    25 days ago

  • Expiry date:

    2/06/2022

  • Startdate:

    14/02/22

Job Description

Service Desk Analyst

Salary £20,000


DUTIES:

  • As a Customer Service Representative / Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues
  • You will provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance with our application
  • Logging all calls is an important part of this role. You will play a key role in ensuring customer enquiries are recorded so that we can effectively track and manage
  • You will take pride in ensuring that customers are kept fully updated at all times


ABOUT YOU:

  • Previous call handling experience within customer service, a call centre, or a 1st line support help/service desk is essential
  • Demonstrable experience of raising customer support tickets and understanding of when to escalate an issue
  • -Strong verbal and written communication skills


BENEFITS:
-25 days annual leave plus statutory public holidays
-Company matched auto enrol pension scheme
-Group life insurance at 4 x annual salary
-Option to join the company private health scheme
-Free car parking on site and easy access to main motorway network within 2 miles of the office
-Flexible working hours available

W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now