Job Description

Customer Service Advisor
Fulwood Area
Temporary to permanent
£8.00ph ( increased rate for overtime )


We have a long term temporary assignment based in Fulwood Area for Inbound Customer Service Representatives.

Customer Services Representatives (CSRs) will work a 37 ½ hour week and will report to a Team Leader. CSRs will handle all aspects of customer contacts via telephone enquiries from members of the public and Post Office counter clerks, written correspondence and forms. They will be responsible for managing their own time, attendance and punctuality and for ensuring they are familiar with the current Policies / Procedures, processing rules and navigation of the various systems deployed.

Responsibilities:

" To act as the first point of contact for account holders via telephone, written correspondence and forms
" To guide account holders accurately and professionally through business processes enhancing the customer experience
" Be familiar with Policies / Procedures, processing rules and systems
" To cross-train in all business areas so that cover can be provided for other Contact Centre staff as required

Monday to Friday
Possible Saturdays & Sundays but not every week ( increased payrate )

Interested? CALL BROOK STREET NOW 01772 252111 or send your CV