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Customer Service Advisor

  • Location:

    Belper, Derbyshire

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £21213 per annum

  • Contact:

    Caitlin

  • Contact email:

    [email protected]

  • Job ref:

    COV/18334_1655123559

  • Published:

    16 days ago

  • Expiry date:

    25/07/2022

  • Startdate:

    21/02/22

Job Description

Customer Service Advisor

Salary £21,213

We are really excited to be representing a fantastic client who are offering exceptional benefits! They have also just renovated their building offering a beautiful, modern worktable!


Day to Day Duties:

  • You will be dealing with customers who contact the company via telephone, email or live chat to arrange engineer visits.
  • Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
  • You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
  • Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.



About You:

  • You have a passion for delivering excellent customer service to customers.
  • You are familiar with using Microsoft applications and web-based platforms.
  • You are highly approachable with good interpersonal and communication skills.
  • You have a positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.


BENEFITS:

  • Subsidised private healthcare.
  • Flu vaccinations.
  • Bike to work scheme.
  • Free on-site parking.
  • Subsidised restaurant.
  • Extensive training for all employees.
  • International development programmes.
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