Job Description
Customer Service Advisor
Salary £21,213
We are really excited to be representing a fantastic client who are offering exceptional benefits! They have also just renovated their building offering a beautiful, modern worktable!
Day to Day Duties:
- You will be dealing with customers who contact the company via telephone, email or live chat to arrange engineer visits.
- Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
- You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
- Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.
About You:
- You have a passion for delivering excellent customer service to customers.
- You are familiar with using Microsoft applications and web-based platforms.
- You are highly approachable with good interpersonal and communication skills.
- You have a positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.
BENEFITS:
- Subsidised private healthcare.
- Flu vaccinations.
- Bike to work scheme.
- Free on-site parking.
- Subsidised restaurant.
- Extensive training for all employees.
- International development programmes.
