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Customer Service Advisor

  • Location:

    Coventry, West Midlands

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £20000 per annum

  • Contact:

    Caitlin

  • Contact email:

    [email protected]

  • Job ref:

    COV/18010_1655140388

  • Published:

    21 days ago

  • Expiry date:

    25/07/2022

  • Startdate:

    14/02/22

Job Description

Service Desk Analyst

Salary £20,000


DUTIES:

  • As a Customer Service Representative / Service Desk Analyst, you will be the first point of contact for all customers regarding software related issues
  • You will provide 1st Line Support to all customers (both internal and external) via telephone and email giving assistance with our application
  • Logging all calls is an important part of this role. You will play a key role in ensuring customer enquiries are recorded so that we can effectively track and manage
  • You will take pride in ensuring that customers are kept fully updated at all times

ABOUT YOU:

  • Previous call handling experience within customer service, a call centre, or a 1st line support help/service desk is essential
  • Demonstrable experience of raising customer support tickets and understanding of when to escalate an issue
  • Strong verbal and written communication skills

BENEFITS:

  • 25 days annual leave plus statutory public holidays
  • Company matched auto enrol pension scheme
  • Group life insurance at 4 x annual salary
  • Option to join the company private health scheme
  • Free car parking on site and easy access to main motorway network within 2 miles of the office
  • Flexible working hours available
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