Job Description

Customer Service Advisor

Salary £21,213

We are really excited to be representing a fantastic client who are offering exceptional benefits! They have also just renovated their building offering a beautiful, modern worktable!


Day to Day Duties:

• You will be dealing with customers who contact the company via telephone, email or live chat to arrange engineer visits.
• Using your customer service skills, you will provide an effortless customer journey and experience through a variety of communication channels.
• You will gain an understanding of each customer's situation, spotting potential opportunities to deliver excellent customer service.
• Ensure all telephone calls are answered within our service level agreement, booking engineer visits utilising the Salesforce platform.

About You:

• You have a passion for delivering excellent customer service to customers.
• You are familiar with using Microsoft applications and web-based platforms.
• You are highly approachable with good interpersonal and communication skills.
• You have a positive outlook, the determination to succeed and are flexible to learning new skills to support the needs of the business.

BENEFITS:

• Subsidised private healthcare.
• Flu vaccinations.
• Bike to work scheme.
• Free on-site parking.
• Subsidised restaurant.
• Extensive training for all employees.
• International development programmes.