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Customer Service Advisor

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Contract

  • Salary:

    Up to £10.76 per hour

  • Contact:

    Sarah

  • Contact email:

    [email protected]

  • Job ref:

    HQ2264_1655890427

  • Published:

    13 days ago

  • Duration:

    6 month +

  • Expiry date:

    3/08/2022

  • Startdate:

    22/06/22 10:20:36

Job Description

This role will be Initially 3 months in the office then hybrid with 9.00 AM - 5.00 PM Monday - Friday shift working.
Interview will be based on competency questions to demonstraight previous experience and skills plus role Play.
TRAINING - Will be 3-5 weeks dependent on size of the training group and speed to progress




We are looking for someone with strong customer service skills who can deal with a high volume of calls or webforms whilst providing a high level of accuracy of information to our Suppliers with a right first-time approach.

We want someone who is a strong team player, who can think outside the box, consider other ways of doing things and strive towards excellence.

A typical day would be dealing with 40-50 calls (once fully trained and in the job for 3-6 months) and the days can be mixed up with time dealing with webform queries or phones, dependent on availability.



Key Responsibilities
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and priortise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.


Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Excellent communicator;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.

Desirable Skills
Able to follow process
Numerate.
Ability to navigate around and understand use of relevant systems


£10.76

please send all CV'S or REQ8001

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