This role will be Initially 3 months in the office then hybrid with 9.00 AM - 5.00 PM Monday - Friday shift working.
Interview will be based on competency questions to demonstraight previous experience and skills plus role Play.
TRAINING - Will be 3-5 weeks dependent on size of the training group and speed to progress
We are looking for someone with strong customer service skills who can deal with a high volume of calls or webforms whilst providing a high level of accuracy of information to our Suppliers with a right first-time approach.
We want someone who is a strong team player, who can think outside the box, consider other ways of doing things and strive towards excellence.
A typical day would be dealing with 40-50 calls (once fully trained and in the job for 3-6 months) and the days can be mixed up with time dealing with webform queries or phones, dependent on availability.
Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
Learn the procedures and understand parameters of producing a quality output.
Process work to the defined level of quality.
Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
To schedule and priortise allocated work on a daily basis.
Distribute information and when required, work to the other team members or groups.
Identify and suggest areas of improvement.
Maintain and update information held on a data base or manually.
Support line management on any additional admin when required.
Liaise with internal/external clients.
Print/post data/reports/invoices daily.
Maintain records for audit purposes.
Ensure deadlines are met.
Attention to detail
Able to work in a team or other structured environment.
Articulate and able to maintain good relationships with colleagues and clients.
Delivers a high quality customer service in a professional manner, creating trust and confidence;
Effective team player, who constantly displays commitment and flexibility;
Assimilates and applies policies and procedures consistently;
Accurate and timely delivery of tasks;
Effective problem solver;
Excellent organisational skills;
Attention to detail in record keeping.
Able to follow process
Ability to navigate around and understand use of relevant systems
please send all CV'S or REQ8001