Job Description

Customer Service Advisor (EDINBURGH EH8)

A number of exciting customer service opportunities have arisen on a temporary basis until the end March 2023.
Working for HMRC, the UK`s tax, payments and customs authority, you will be helping to support a vital purpose: to collect the money that pays for the UK`s public services and help families and individuals with targeted financial support.

This role will be a home working role, however all applicants must be situated within an hour of a HMRC site location as you will be required to attend the office from time to time and on day 1 for Induction and IT Collection.
Birmingham, Edinburgh, Leeds, Liverpool, Manchester, Nottingham, Portsmouth, Preston, Newcastle and Washington

We are looking for individuals who are passionate about delivering excellent customer service and making a difference. As Customer Service Advisor, you will be supporting HMRC`s customers with their telephone queries and day to day processing activities. You will play an important role in ensuring customers receive quality guidance and support.

An excellent package is offered, including:
" Temporary role until end of March 2023, with chance of being extended
" £11.71 per hour pay rate (equivalent to £22,524 Full Time Equivalent salary)
" Start dates available towards the end of August and throughout September and October
" Accrual of up 34 days paid annual leave pro rata available (inclusive of bank holidays)
" Predominantly home-working assignment and all IT equipment supplied to carry out your role.

Working Hours:
Working 37 hours per week, shifts will be Monday to Friday either 8am to 4pm, 9am to 5pm or 10.15am to 6.15pm. You will be allocated to work on one of these shift patterns and flexibility is required to cover any one of these shift patterns, although we will try and accommodate a specific shift request under special circumstances wherever possible.

What skills will I need?

The ability to communicate well with customers on the telephone and via other communication channels such as email and Web Chat.
You will be trained on several software packages, but being a confident IT user is essential for the role, particularly the use of MS Office packages.
A quiet workspace within your home and good broadband connection and connectivity will be required to speak to customers.
The ability to handle a variety of different conversations and handle some challenging calls.
The ability to manage different tasks and work at a fast-pace.
A can-do attitude and a real passion for supporting people.
Candidates applying will undergo BPSS checks including Right to Work in the UK and DBS check.


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