Our client is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put their customers at the heart of everything they do. This will be based in Hinckley (LE10) and is a fully office-based role in an industrial environment.
Location: Hinckley (LE10)
Hours: 37.5 hours a week Monday- Friday- you are required to work 1 in 4 Saturdays and you would be given an extra day off in the week when working the Saturday shift
In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.
You will work closely with the Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.
? Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
? Carrying out thorough investigations for missing parcels and resolving delivery disputes
? Promoting company products and services to new and existing customers
What we're looking for.
? You will have proven and demonstrable experience of working in a fast-paced customer service environment
? You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
? You will be always polite and professional and have a willingness to go the 'extra mile' to exceed customer expectations.
? Excellent administration skills with the ability to use Microsoft office programmes
? Demonstrate high levels of self-motivation and initiative to efficiently
? Inbound calling experience
You have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000's of retailers.