Job Description

Our public sector client is looking for a temporary worker to join their team as a customer service advisor. This is initially a temporary role until 31/03/23, with the possibility of an extension. This is a full time role, 37 hours per week, Monday - Friday. You will work around the hours of 9am-5pm. Due to the the hours of the phone lines there won't really be flexibility around these hours.

The pay rate for this role is £10.86 per hour, paid on a weekly basis.

This is a full time role, 37 hours per week, Monday - Friday. You will work around the hours of 9am-5pm. Due to the the hours of the phone lines there won't really be flexibility around these hours.

The Customer Service Advisor role is a vital part of the OPG Helpline, with the main duties being answering incoming telephone calls and dealing with customer queries about OPG's services. You will play an important role by advising and guiding customers that are supporting vulnerable adults who have started to lose or have lost mental capacity.

Therefore, it's crucial that you can demonstrate empathy and understanding towards customers and maintain professionalism in this role. You will receive 3 week intensive training along with 4-6 weeks worth of buddying whilst learning your new role. This employer is a fantastic place to work offering a range of development opportunities and health and well being support.

This role is Contact Centre based, with the main duties of Customer Service Advisors answering customer queries relating to the Mental Capacity Act 2005 and about OPG's services. This includes powers of attorney and the supervision of court appointed deputies. Advisors also play an important role by coaching and guiding our customers that are supporting vulnerable adults who have started to lose or have lost mental capacity. Therefore, it's important that Advisors have the ability to show empathy and understanding towards our customers.

If you are successful you will receive IT equipment to enable you to do the role. At the moment this role will be home based for around 3 months (this may be shorter or longer) due to the capacity in the office. It is expected once the office is open that you will spend around 3 days in the office and 2 days from home. The office is located in Birmingham City Centre, less than a 5 minute walk from New Street Station.

The successful candidate for this role will be subject to a standard DBS check due to the nature of the role. This is free of charge for yourself.

If this position is something you would be interested in please apply! If you are suitable one of the team will be in contact to discuss further.