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Customer Service Advisor based in Worcester near M5

  • Location:

    Worcester, Worcestershire

  • Sector:

    Admin & Secretarial, Contact Centre, Customer Service

  • Job type:

    Contract

  • Salary:

    Up to £9.02 per hour

  • Contact:

    Sarah

  • Contact email:

    sarah.watson@brookstreet.co.uk

  • Job ref:

    HH5160_1600689529

  • Published:

    2 months ago

  • Expiry date:

    2/11/2020

  • Startdate:

    21st September

Job Description

Job Title: Customer Service Advisor
Pay rate: £9.02 PH
Assignment: Longer term approximately 3 month contract
Hours: 37.5 hours per week (30 mins unpaid break)
Rotational Shifts:
Monday - Friday: 8-4, 9-5, 10-6 rotational, 1 week of 12-8 shift, and 1 x Saturday shift 1 in every 4 - 6 weeks with a rest day in the week.
Static shifts:
Monday - Friday: 12-8 and 1 Saturday shift every 5-7 weeks with a rest day in the week.

We are currently recruiting enthusiastic Customer Service Advisors to work as part of the smart meter project within a large national company established in Worcester. You will be working for a household name with real national presence - you have definitely heard of this company!

This is a diverse role which will see you communicating with current customers. You will be responsible for handling incoming customer queries regarding their accounts, so you`ll need great listening skills. You will be managing each individual situation with care to find the best solution that meets both the customer and business needs. You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with our customers best interests at heart.

Desirable Skills & Experience:
Friendly and professional telephone manner
Excellent Customer Service ethic
Strong communicator to handle all types of calls
Can use a computer - Microsoft Outlook, Excel and Word
Good attention to detail and quick learner (SAP System)
Data entry

You will be working in a modern office with great on site facilities such as free parking, large canteen area and gym.

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