Job Description

Customer Service Advisor - Full time and permanent

Shipley

Monday-Thursday - 08:45 - 17:00 & Friday 08:45 - 16:00

£16,000 - £18,000

We are looking for an experienced Customer Service Advisor to join our client based in the Bradford area.

Do you have customer service experience and have a passion for providing excellent service to customers? We have some fantastic opportunities for personable and energetic customer service candidates to join a some of our well-established clients.

Responsibilities:

• Working as part of the Customer Care team
• Provide effective communication and support to internal and external Customers to assist and enable efficient and productive service
• To fully adhere to the standard Customer Care policies and procedures, ensuring that all issues raised by Customers are dealt with professionally, quickly and to their complete satisfaction
• Ensure good working relationships are created and maintained with external Customers
• Answering phone calls and assisting callers or passing to the appropriate person
• Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
• Provide regular feedback and communication on ongoing orders to relevant persons - external and internal
• Communicate with the Office Manager to ensure all issues are dealt with by the appropriate personnel and in a cost-effective manner
• Processing all other Customer Care requests from our Customers
• Efficient administration and ad hoc small works jobs
• Monitoring queries to a successful conclusion
• Filing and archiving
• Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
• Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
• Inputting of Customer purchase orders onto internal system

We`re looking for experienced customer service candidates, with a background in customer service.

You`ll need an excellent telephone manner and a strong work ethic as well as strong administrative skills and attention to detail.


If you tick all the boxes and would like to be considered for our exciting opportunities, please apply now!