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Customer Service Advisor - Call Centre

  • Location:

    Hereford, Herefordshire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9.58 per hour

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    birmingham.branch@brookstreet.co.uk

  • Job ref:

    HJ8889_1632838488

  • Published:

    24 days ago

  • Duration:

    ongoing

  • Expiry date:

    9/11/2021

  • Startdate:

    ASAP

Job Description

*** Temporary Role - Customer Service Advisor ***

Do you thrive of giving excellent customer service? Do you have a friendly and professional telephone manner? Are you a strong communicator with great listening skills?

If your answer is Yes, then I have the perfect role for you.

We are currently recruiting for Customer Service Advisors to join a well-known and well-established company based in Hereford on a temporary basis to work in their inbound contact centre.

Hours: Fulltime - 9am to 7pm, Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday on a Rota basis.
Shifts based on a Rotating Shift Pattern:
Week 1 = Mon/Wed/Thurs/Fri
Week 2 = Tue/Wed/Thur/Fri
Week 3 = Mon/Tue/Sat/Sun
Pay: £9.58 per hour
Location: Leominster, Hereford

Customer Service Advisor is a diverse role which will see you communicating with current customers. You will be responsible for handling incoming customer queries regarding their orders and accounts so you`ll need great listening skills. You will be managing each individual situation with care to find the best solution that meets both the customer and business needs. You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with our customers best interests at heart.

Desirable Skills & Experience

  • Friendly and professional telephone manner
  • Excellent Customer Service ethic
  • Strong communicator to handle all types of calls
  • Can use a computer - Microsoft Outlook, Excel and Word
  • Good attention to detail and quick learner
  • Data entry

Benefits

  • Full canteen facilities available
  • Free tea and coffee
  • Free on site parking
  • Full access to the staff shop for highly discounted clothing and footwear

Please apply online today or call Grace or Sara on 0121 480 8209 to find out more.

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