Job Description

We are recruiting for temporary contact centre staff and customer advisors based in Leominster, to work with working with one of Europe's leading online off-price retailers with over 3 million customers. This is a contract that will run into the New Year with exceptional benefits.

THE ROLE

Customer Service Advisor is a diverse role which will see you communicating with current customers effectively and proactively, whilst maintaining a professional and friendly manner. This position would suit individuals from strong customer service, retail, call centre or customer focussed backgrounds.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?

• You will be responsible for handling incoming customer queries regarding already placed orders and accounts so you'll need great listening skills.
• You will be managing each individual situation with care to find the best solution that meets both the customer and business needs
• You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with the customers best interests at heart.
• You will also be responding to customer queries via various platforms such as telephone-based queries, online enquiries and messages sent through the company's social media platforms

PERSON SPECIFICATION

• Friendly and professional telephone manner
• Excellent Customer Service ethic
• Strong communicator to handle all types of calls
• Can use a computer - Microsoft Outlook, Excel and Word
• Good attention to detail and quick learner
• Data entry

PACKAGE AND BENEFITS

• Full canteen facilities available
• Free tea and coffee
• Free on-site parking
• Full access to the staff shop for highly discounted clothing and footwear
• 28 days holiday
• £9.58 hourly pay rate
• Pension

DOES THIS SOUND LIKE YOU?

Please send your CV and call Sara, Grace or Emma on 0121 643 6954/0121 480 8209

***We will respond to all successful applications within 1 working day, if you have not heard back from one of the team in this time then unfortunately your CV has not been selected on this occasion***