Back to Search Results

Customer Service Advisor - Call Centre

  • Location:

    Leominster, Herefordshire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £9.58 per hour

  • Contact:

    Brook Street Birmingham Office

  • Contact email:

    birmingham.branch@brookstreet.co.uk

  • Job ref:

    HJ8809_1632942449

  • Published:

    about 2 months ago

  • Duration:

    ongoing

  • Expiry date:

    10/11/2021

  • Startdate:

    ASAP

Job Description

We are recruiting for temporary contact centre staff and customer advisors based in Leominster, to work with working with one of Europe's leading online off-price retailers with over 3 million customers. This is a contract that will run into the New Year with exceptional benefits.

THE ROLE

Customer Service Advisor is a diverse role which will see you communicating with current customers effectively and proactively, whilst maintaining a professional and friendly manner. This position would suit individuals from strong customer service, retail, call centre or customer focussed backgrounds.

TYPICAL DAILY JOB DUTIES - WHAT WILL YOU BE RESPONSIBLE FOR?

  • You will be responsible for handling incoming customer queries regarding already placed orders and accounts so you'll need great listening skills.
  • You will be managing each individual situation with care to find the best solution that meets both the customer and business needs
  • You will also work to ensure all procedures are carried out with regulatory commitment, all whilst working with the customers best interests at heart.
  • You will also be responding to customer queries via various platforms such as telephone-based queries, online enquiries and messages sent through the company's social media platforms

PERSON SPECIFICATION

  • Friendly and professional telephone manner
  • Excellent Customer Service ethic
  • Strong communicator to handle all types of calls
  • Can use a computer - Microsoft Outlook, Excel and Word
  • Good attention to detail and quick learner
  • Data entry

PACKAGE AND BENEFITS

  • Full canteen facilities available
  • Free tea and coffee
  • Free on-site parking
  • Full access to the staff shop for highly discounted clothing and footwear
  • 28 days holiday
  • £9.58 hourly pay rate
  • Pension

DOES THIS SOUND LIKE YOU?

Please send your CV and call Sara, Grace or Emma on 0121 643 6954/0121 480 8209

***We will respond to all successful applications within 1 working day, if you have not heard back from one of the team in this time then unfortunately your CV has not been selected on this occasion***

W1siziisijiwmtgvmdyvmjivmtevmtyvmjivmtevy3rhcy1iyxitzmlndxjllmpwzyjdlfsiccisinrodw1iiiwimjawmhg3mjajil1d

Looking for a job? Register your CV now

REGISTER

Looking to recruit? Find the perfect hire

Upload Job

Want a career at Brook Street? Join our team

Join Now