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Customer Service Advisor - Call Centre

  • Location:

    Glasgow

  • Sector:

    Customer Service

  • Job type:

    Permanent

  • Salary:

    Up to £19560 per annum

  • Contact:

    Benjamin Harrison

  • Contact email:

    inverness@brookstreet.co.uk

  • Job ref:

    INV/530459_1638370620

  • Published:

    over 2 years ago

  • Expiry date:

    12/01/2022

  • Startdate:

    16/12/21

Job Description

Customer Service Advisor

Are you looking for an office-based role with great training and development opportunities?

Are you in retail or hospitality and needing a change?

I have a great opportunity in Glasgow for a customer service advisor

o Assist customers via telephone to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and aiming to resolve customer issues at first point of contact.

o Managing a volume of inbound calls handling complex issues, complaints and objections whilst navigating multiple PC systems

o You must be capable of achieving KPI targets having the ability to work well under pressure, resolving customer issues within time constraints.

o Creating opportunity through query analysis

o Building rapport to achieve sales through queries & service

o Having the ability objection handle


I have start dates throughout December and January and immediate interview slots available

Great benefits
Great modern office
Great Development opportunities
In Depth Training Provided

If you are interested or want to know more Apply below or contact Benjamin Harrison on 01463 729213 or email


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