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Customer Service Advisor - Civil Service

  • Location:

    West Yorkshire

  • Sector:

    Customer Service

  • Job type:

    Temporary

  • Salary:

    Up to £11.88 per hour

  • Contact:

    Leeds CL

  • Contact email:

    [email protected]

  • Job ref:

    LR HT0410_1699273920

  • Published:

    8 months ago

  • Expiry date:

    6/12/2023

  • Startdate:

    ASAP

Job Description

Have you ever wanted to work within the civil service? Are you confident in your customer service and administration skills? Do you enjoy communicating with a wide range of people? If you answered 'Yes', we would love to hear from you.

Location: Regional Payment Centre, Ailsa House, Morley, Leeds LS27 7ZT

Salary: £11.88ph (annually £22,857)

Monday - Friday, 37 hours a week, 9-5 or 8-4 (business hours from 8am-5pm)

This is a long term on-going temporary position

The Role:
We are recruiting for a Customer Service Advisor to join the Collection and Enforcement Team with the Ministry of Justice in Morley. This is an excellent opportunity to work within the Public Sector and join an organisation that offers training and a great working environment. The role will entail basic administration duties processing claims/fines of driving offences onto an internal police database.

What will be your primary responsibilities?

  • To deal effectively with public and internal enquires over the telephone.
  • Settling payment rates for unpaid fines of driving offences
  • Use a range of computer software including word, excel and outlook and internal IT system (full training provided)
  • Handle incoming and outgoing mail
  • Transfer of documents to other courts
  • Initiate enforcement action


To apply for this post, you will be/have:

  • Excellent communication skills
  • Customer service experience
  • Positive can-do attitude
  • Ability to deal calmly and professionally with customers on the telephone
  • Ability to organise a busy workload

About Us

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal. Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

By applying today, you can kick-start our fantastic onboarding process, as well as the ability to develop professionally and gain experience with this incredible government organisation

At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best.

Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme.

Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and the role that you are interested in. We are committed to engaging with you.


Throughout the application process we will discuss any reasonable adjustments needed. Your comfort and accessibility are of utmost importance to us, and we are eager to ensure a seamless communication journey.


If this sounds of interest to you then please apply now!

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