Job Description

My Public Sector Client based on the Hagley Road in Birmingham, is looking for Contact Centre Advisors to work in their Contact Centre to support the Probate Team. This is a temporary ongoing role, Monday to Friday 9.00 to 5.30pm, 37.00 hours a week. With the potential of overtime

Applicants must have inbound contact centre experience of dealing with queries from members of the public which can range from sign posting to queries that are more difficult and sensitive in nature. You will be assisting with various queries relating to individual cases and applications. You must be able to communicate with people in a professional manner and be able to explain complex information in an accessible way. You will also be required to complete supportive administration, so must be competent in IT and dealing with a variety of mediums: email, webchat and telephone. You will have two weeks training from their Academy training and then you will be completing 6 weeks of Academy Training.

This role will require a clear DBS to be in place, funded by yourself initially, but reimbursed within 4 to 6 weeks on assignment. The start date is 6th April 2021 so please ONLY apply if you are able to commit to starting on this date. Due to the Easter period referencing and clearances will take longer to complete.

This role is paying minimum wage for under 25s or £8.87 for those over 25. After 12 working weeks this will rise to £10.32 for all workers.

If you have the experience, please apply.