Job Description

An exciting permanent vacancy has arisen due to our company growth. We are looking for a customer service advisor with at least 2 years experience to join our well established team. We are a successful logistics company and such any knowledge in this industry would be an advantage but not essential. Please note that due to an upcoming office move later in the year the successful applicant will need to hold a driving licence. This is an ongoing permanent role and we always endeavour to up-skill and promote internally so could be a great stepping stone into the company for an experience customer service individual.

Duties and responsibilities of the Customer Service Advisor include, but are not limited to;

• To work as part of a team to ensure optimum service to customers at all times
• To provide delivery information received via telephone and electronic communication within agreed guidelines and parameters
• Where necessary, to pass on queries to other internal departments for updates, resolution, ensuring clear and precise information is provided
• To set and manage realistic expectations with customers
• To manage incoming calls
• To update and monitor on operating platform
• Ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
• Provide accurate, valid and complete information by using the right methods/tools

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The Successful Applicant

• The ability to work with efficiency and accuracy in a fast-paced customer-driven environment
• Articulate & attention to detail is a must
• Passionate about customer service excellence
• Customer-focused and able to adapt/respond to different types of characters
• Excellent telephone manner
• Able to deliver information accurately
• Able to confidently and succinctly manage expectations of callers
• Confident, with excellent listening skills

Monday to Friday 8.30 am - 5.30 pm

Job Types: Full-time, Permanent

£20,000.00 per year

Benefits:

• Company pension
• On-site parking
• Wellness programmes

Schedule:

• Monday to Friday

COVID-19 considerations:
All required Covid-19 precautions are in place as standard practice

Education:

• Certificate of Higher Education (preferred)

Experience:

• customer service: 2 years (required)

Work remotely:

• No