Job Description

Do you have fantastic Customer Service Skills? Are you able to deliver an efficient service to customers who urgently need your support? We are looking for a Customer Service advisor with maintenance or repairs experience (essential).

We have a permanent opportunity for somebody to join a growing business in Cardiff that is looking to grow their team. The duties of this role are diverse and the successful candidate will be rewarded with an outstanding working environment with full training provided.

Duties include:

• Answering the telephone and written queries in an empathetic, understanding nature
• Deliver an outstanding and knowledgeable response to queries raised
• Acknowledge and immediately deal with complaints
• Update records using internal systems
• Follow-up with customers to ensure all is well

We're looking for somebody with the following skills:

• Customer service experience - Essential
• Maintenance experience or dealing with callouts / repairs - Essential
• Administration experience
• Excellent written language skills
• Own transport - Essential

Please apply now!